Why Sage 300 Users Need "Living" Ecommerce Integrations

Phil Glennie, Director of Sales and Marketing,Conligo
Phil Glennie, Director of Sales and Marketing,<a href='https://www.conligo.ca/' rel='nofollow' target='_blank' style='color:blue !important'>Conligo</a>

Phil Glennie, Director of Sales and Marketing,Conligo

Today’s business community is facing unprecedented levels of change and disruption, especially with the accelerating move toward ecommerce. This shift has created a growing need for process automation and seamless data exchange between a company’s ERP and its ecommerce and online payment solutions. We’ve seen this especially in the Sage 300 user community.

But these efforts are being held back by the traditional way of performing traditional, “dead” integrations. These are one-time integrations that are built-to-suit based on an exact configuration of an ERP, ecommerce platform, payment gateway, and IT environment.

And they work pretty well… until literally anything changes.

Goodbye to “dead” integrations

Traditional ERP integrations can be referred to as “environmentally sensitive” solutions, insofar as they are deeply interdependent with many aspects of a company’s IT environment that can be subject to sudden change. This can include the upgrading of the ERP itself, which results in the painstaking work of updating, rebuilding, or in the worst cases, breaking the entire set of ecommerce and payment gateway integrations.

Luckily, the move to cloud-based solutions has benefitted the integration marketplace by creating the possibility of “living” integrations. Cloud-based integrations can be streamlined as products rather than one-off custom builds, which means they can also be constantly updated via the cloud to ensure that they grow with a company and are easily configured to meet client’s unique workflow needs without sacrificing the reliability of an out-of-the-box solution.

But how?

It’s simple. Because these new integrations are hosted in the cloud, they can be streamlined and updated on an ongoing, proactive basis, with updates being pushed simultaneously to all companies using that integration. Traditional (read: dead) integrations need to be accessed on the local server (often with attended access), then manually updated one-by-one for each company using them.

In most of these cases, the companies (or more often, their Sage 300 resellers) needto reach out to all ISVs and work with them one by one offering local access to update or upgrade all existing integrations one by one to support the latest version of Sage 300. Removing the requirement for local access, combined with the ability to automatically push updates to all users simultaneously, gives businesses both the speed and reliability they need to stay competitive in the global marketplace.

It’s time for integrations to come to life

These days, companies using Sage 300 can no longer justify the delays, errors, and other issues associated with traditional integrations. But still, many companies hold on to these integrations because they are the only solutions that can accommodate the company’s unique ecommerce/payment/ERP workflow. Luckily, living integrations can smash this barrier too. THe reason is because they are cloud-based and mass-updated, these integrations can absorb every new customization into the product’s core configurability, meaning that as companies request more useful features, the product can incorporate these into an update and then make them available to the integration’s entire user base. This means that over time, the integrations become more and more configurable, offering the benefits of custom development with none of the support hassles associated with supporting one-off projects.

A better way forward

This was the thinking behind Conligo’s latest slate of products, particularly its Conligo Pay (formerly Iciniti Credit Card) payment card integration, as well as its OneView A/R automation portal. By leveraging the cloud, both of the products are endlessly absorbing new configurability features while remaining as rock-solid as a streamlined out-of-the-box software product.

In short, living integrations provide Sage 300 customers with the best of both reliability and configurability while accelerating their timelines for upgrading their environment, server, or ERP. And that kind of flexibility, speed, and reliability will be essential for companies that want to succeed in the coming decade.